G&L Trophies and Gifts is a fire and cop shop founded by a retired firefighter and a retired police officer. Our headquarters is in Oak Lawn IL, and it serves the entire Chicago area, while the online arm ChicagoFireAndCopShop.com serves clients from all over the world. With over 30 years in existence, we have been serving the community by providing quality fire and police gifts at affordable prices.
We know some orders can wait, while others are mission critical. This is why we offer Standard Shipping and Priority shipping when you need the goods delivered extra fast. For your convenience, we also offer Free Shipping on orders over $100. There may be a surcharge for heavy or international shipping.
For more information visit our Shipping page.
Our return policy allows you up to 15 days from the date of purchase to mail back the merchandise and receive a refund or exchange. Any refund or exchange requests after this time will not be honored. In order to be eligible for a return, your item(s) must be unused and in the same condition that you received it and be in the original packaging.
For more information visit our Refunds Policy page.
The simple answer is Yes, however this also depends on the type of item and the quantity you purchase.
The items that allow the most customization are the fire and cop awards and trophies. Please note that we can customize any text depending on the customizable area. You can write the custom message needed and related instructions on the “Notes” section during checkout. We will call you to ensure we have all of the info correctly before we start or you can call us at 708-425-2884 to get your questions answered before purchasing.